Client Bill of Rights

You are entitled to a high level of proactive, courteous service from all associates at Cross Country Wealth Management.

You have the right to work with a trustworthy, dependable, independent Wealth Advisor focused on your journey towards your financial goals. Your Wealth Advisor will develop a personal relationship with you through insightful communication highlighting our core beliefs, investment outlook and management philosophy. Your Wealth Advisor will present portfolio reviews annually or as often as necessary, and be available to answer the questions that matter to you as they arise.

You have the right to independent and personal advice and recommendations based upon your defined needs, risk tolerances, and goals. Utilizing a holistic view towards Wealth Planning your needs are clearly defined and constantly monitored.

You have the right to the strictest levels of confidentiality with information provided to your Cross Country Wealth Management team. Cross Country Wealth Management will protect all information to the highest standards outlined by SEC, FINRA, state and regulatory agencies.

You have the right to a transparent relationship and to clearly know the costs for portfolio management, transactions and advisory services. All communications with the Cross Country Wealth Management team strive to be clear and concise. If you have a question, it is our duty to answer it for you in an understandable way.

You have the right to a prompt response from your Cross Country Wealth Management team. As your Trusted Advisor, the Cross Country Wealth Management team commits to returning calls by the end of each business day. Should you require additional research, our team will set a clearly defined time frame for redress.

You have the right to be communicated to in a timely manner. As your Trusted Advisor, our goal is to provide you with information before the question arises, regardless of the medium used.

You have the right to continual education along your journey towards your financial goals. Through education, our team will project reasonable expectations and scenarios in the development and constant monitoring of your Wealth Plan.

You have the right to receive best execution in all that we do. Portfolio transactions will be executed in a timely manner, at the best available price, and with prompt third party confirmation. All interactions with the Cross Country Wealth Management operations team will be timely, precise, and promptly completed.

You have the right to accurate third party reporting of all managed accounts. Your statements will identify all account positions held, cash receipts, and disbursements made through Cross Country Wealth Management.